So thank you for clicking on my refunds & returns policy. As a small business, I really do care that you took the time to both support me and find out more about my policies. As you know, my Emporium is a print on demand(POD) store, that means I rely on POD vendors to print the merchandise in the store. Because of that, returns or exchanges are not supported if you mistakenly ordered a wrong size, color, or simply don’t like the product. The POD Providers don’t have inventory space to keep the unwanted items.
However, if there are any issues with the order, like a manufacturing error, printing issues and such, I’ll offer you a replacement order free of charge and in a situation where a replacement order is arranged, there is no need to send the original order back to me or the POD vendor. Just take a picture and send it to me and I will contact the POD vendor on your behalf. If even more issues arise with that replacement order, I will offer you a refund. You have my guarantee that if you’ve received defective merchandise with any manufacturing errors, I’ll do my best to get the issue resolved as quickly as possible.
I want you to be happy with the merchandise you receive from my Emporium. Thank you for taking the time to care, I appreciate you!