Refund and Returns Policy
Generally, refunds on digital items are not accepted. Digital items are non-refundable. If you want to know how to access a Digital Download item, click here. Please contact me on the email attached to the order email if an issue arises.
Please see the policy on Returns and Exchanges on POD Merchandise below.
As you know, my Emporium is a print on demand(POD) and drop-shipping store, that means I rely on vendors to print or produce the merchandise in the store. Because of that, returns or exchanges are not supported if you mistakenly ordered a wrong size, color, or simply don’t like the product. The POD Providers don’t have inventory space to keep the unwanted items.
What if my items have a manufacturing defect, error or printing issue?
Just take a picture and send it to me and I will contact the vendor on your behalf. If even more issues arise with that replacement order, I will offer you a refund.
You have my guarantee that if you’ve received defective merchandise with any manufacturing errors, I’ll do my best to get the issue resolved as quickly as possible.
If there are any problems or concerns with your order, just reply to the order email, attach a picture and I will do my best to get it sorted out.